W.T Flockhart Ltd

Excellent Service Helpful receptionist recorded details of the plumbing problem at my holiday cottage and said she would get an engineer out ASAP. About an hour later Jason phoned and I detailed the plumbing layout in the cottage and the problem. He phoned back later in the day and explained he had found the problem and sorted it out.There were German visitors in the cottage who were impressed by his manner and professional approach. This communication with the customer is very important and the

The rant below is still valid, but since they have been out to repair my very unreliable Alpha boiler (not supplied or fitted by them) quickly and efficiently. The engineers have all polite and friendly and done their absolute best to repair a really bad boiler. So apart from one bad experience with one person on the phone, they have been excellent. Let me down hugely. Took a day off work for an engineer to come between 12.00 and 2pm and I get a voicemail cancelling it at 6 minutes to 12.00 Abs

Spoke to a lady called Lamara who was extremely rude to myself and another lady was rude to my husband. The customer service is shocking and I wouldn't recommend anyone calling them for assistance.

terrible company parking, regularly dumping there vans for weeks on end in st ives!

Jon The reason we didn't price the work for you was: 1. We couldn't fit the works into your time frame, which I did tell you when I came out to the job 2. There was no H&S in place on the job, at the time I visited 3. There were no Government Guidelines in place for COVID The safety of our staff is fore most to us & I wouldn't be prepared to send them to your site Hopefully, you will not get a visit from the HSE! Wayne