Vaillant Group UK Limited

Very poor and disappointing service from Vaillant UK. I had prepaid for an annual boiler service and booked an appointment for 8:00 AM today. The engineer arrived, looked briefly at the location of the boiler in the attic and immediately refused to carry out the service, claiming there was “not enough space.” He made no real effort to inspect the appliance and left after about one minute. This is despite the fact that Vaillant originally installed the boiler in that exact location and it has b

Extremely poor service in every respect. Utterly chaotic organisation. No confirmation of orders or receipts sent for expensive parts ordered. Misinformation given about delivery of parts. No-one in customer service or sales or spares even make a record or know which courier service they use to send parts. Calls are promised to notify of deliveries-not forthcoming. Engineer appointments are booked and expected timings broken.

Boiler under warrenty but because we bought the house with no logbook given by previous owner and have no proof of service they won't honour the warrenty. Typical company hiding behind the T&Cs to make sure you can't claim for failure of their product. Quick to respond to complaint and apologetic on the phone but doesn't fix the issue.

I am also having problems this is the second time Vaillant has left me for over a month without heat and hot water because of missing parts. In this instance Engineer has been out three times still failed to get the heat pump up and running now waiting for parts which they do not get back to me stating when these parts will be back in stock and when an engineer will return system went down on the 19th of January and we now have the 22nd of January all I get is an E-Mail saying we will get back t

I think customers have to record what is happening so prove what's going on, as Vaillant manufacturer company does not know. My mother has family who are solicitors, and I am studying law too. Then Smith & Byford wrote a letter saying they were trying to contact my mother to fix her boiler. The lady today Wednesday 17th April 2024 from Smith & Byford came out to check the boiler repair and I showed her my mother's paperwork to prove the Vaillant manufacturer staff came out and fixed the boiler