Utilita Field Services Limited

I have had an extremely frustrating experience with Utilita Energy. The installation appointment for my smart prepayment meters has been rearranged around six times. Each time I was given a new date, only for it to change again. And I have to book another holiday to accomadate their changed date. What makes this even worse is that they were fully aware that we are vulnerable customers, yet there seemed to be absolutely no priority or care given to the situation. The repeated cancellations and u

So been with utilita in my name for 14 months before this qas in my husbands name was a completely messed up when we moved so it eneded up going in my name. So any way been about 12 months aince we had an enerinee install the home display ect. So yesterday monday 13th we noticed the display said camt connect so we un plugged it and plugged it back in at that point display wouldn't switch on at all,so we tried a different USB wire still nothing so we put batteries in still nothing. I rang utilita

If I could I would give zero stars I’ve been with Utilta energy for 6-7 years now & only this month I started having an issue with them as you can see on the 25th of November I basically topped up £140 to last me & my 10 years old daughter for the month & for some reason on week 2 of me having that my electric cut out because apparently i used up all my electricity ⚡️ strange 🤔 so I gave them an call they then sorted me out an power up & I then that’s was that I weren’t in with my day so then an

Horrific company. I was with utilita when I first bought my flat, when I moved to a cheaper company they absorbed the £50 credit that was on the meter and after many attempts of getting it back, hours on the phone just to be hung up on I eventually gave up. Had someone come round the flat 3 years later and spout on about how it’s the cheapest way and guaranteed it would be cheaper than my current provider. I mentioned the customer service and he promised it was better and they had won awards. I

After receiving 11 messages to remind of my Gas smart meter installation,30 mins prior they call to say job cancelled. Now have to wait eight more weeks .I'm gona make sure I get my compensation. Terrible service..