TSG Building Services Plc

I have mixed reviews. As a company, they are difficult to get on the phone when you want them, however will be fairly pushy from a mobile when they want to contact. (hurrah for that number, had to use in an emergency) Before xmas I had asbestos removed from loft. Including the insulation and loft hatch. Spent all of xmas/new year absolutely freezing. Eventually get a response and the engineer was shocked to see how it had been left. Tom Hughs - Cambridge... has been AMAZING. He has shown me not

For the past 3 years, they have been coming multiple times every winter with their sub-par "fixes" to our faulty boiler only for it to leak and dysfunction the following winter or sometimes following week, in turn restricting access to heat and hot water. To give a summary: when they do look at a job they claim to be ordering parts, then leave and pass the job over to another "engineer", who says the part is not needed, giving a different diagnoses and the cycle continues with endless calls lea

My gas engineer was called Conrad and I couldn't have been happier with his work his customer service and basically all round genuine regard to the welfare of myself as a tenant being without heating and hot water, unfortunately a part was needed to be ordered and after apologizing he assured me that he himself will be the engineer to attend the following visit and make sure no stone was left unturned and I will be back up and running. Very lovely man so deserved a review. Thanks Conrad much app

Had a boiler installed by TSG on behalf of LBH, next day an electrical engineer attended and whatever he had done stopped the boiler working. Sent an emergency engineer who just removed a part and said it would work and it did not. Engineer was booked for the next day, the engineer did not attend and was told after taking a day off work he was ill, no communication or call. Been told an emergency engineer will attend but probably not fix it, so left from Thursday and over the weekend with no hea

Absolutely shocking service not sure why anyone would use this company. I have taken the day off 3 times now for them not to turn up 3 times. I wonder how their engineers would like to loose 3 days wages!! Even when/if the works are completed and to a high standard I would still never recommend this company. Would have preferred to give zero stars but I can’t