T Brown Group Ltd

Incompetence at its finest. My boiler broken down 4 days ago, an engineer attended & said the F27 fault code meant we needed a new PCP board for the boiler, however, he didn't have one in the van, so would need to order it and rescheduled an appointment for today between 1pm - 5pm. It got to 4pm today and no one had shown up, I called T Brown, was on hold for 45 minutes and then the call was cancelled, they put the phone down. I called my landlord (peabody) as it was 5pm now & no one showed upp

This company are so incompetent it is bordering on criminally negligent. On multiple occasions, we have caught T Brown employees sleeping FOR HOURS in their van outside our building when they are meant to be completing repair jobs. On 2 occasions they have then driven off and claimed they tried to do the repair?! I am desperate for Peabody to stop working with them. 12 months ago we had a boiler issue at our flat with no hot water. We were told a replacement heating plate needed ordering and wo

I have an invisible disability and I had my annual gas safety and service check completed by T. Brown Group. My experience was a mix of professional punctuality and some disappointing technical and communication issues. ​ The Positives: ​ Communication: The engineer called shortly before arrival to let me know they were on their way. ​ Punctuality: They arrived within the provided time window. ​ Safety: I appreciated that the engineer took the time to check my fire alarm as part of the service.

Zero stars. Nothing new, just like other reviews we have the same experience. They are by far the worst company we have ever had to deal with. My parents, two elderly tenants with disabilities, live in a Peabody property, and their repairs are handled by T Brown. My parents have now been without heating and hot water for almost two weeks because their boiler started to leak water. An engineer attended on 25 December and stated that a part needed to be ordered to fix the issue. He left without is

#tbrownshameonyou You can report to housing-ombudsman.org.uk PLEASE REPORT THEM HERE perhaps something cane be done The response on this feedback below is a copy/paste...of course we all have contacted the customer support that is more then useless, just telling you to re book, in the main while doing what they are best to do: not coming and sending invoiced for callouts. Unfortunately, ZERO STARS, it's not possible to add, as this is what they deserve. Four times in a row, the same engineer