Smith & Byford Ltd

I had an issue with my boiler, and a radiator. I find Sally from Smith & Byford, very efficient, thorough, polite and informative about what ever the problem was within the boiler system etc. She explains things very well, in an understandable manner. Big thank you to her. Thank you also to S&B for arranging time slot reflecting my request.

I would give a minus if I could! The people I've spoken to on the phone have been lovely, BUT the engineers are useless, say they've turned up and given the office evidence, yet I never see them, then I rearrange and someone calls the office on my behalf, (I live on my own) and rearranges the appointment I never even got a confirmation from anyone of the so called appointment. So 2 wasted days waiting in for no good reason.

Ive never had a problem with s&b. Workers always come and fix and the problem quickly. Every worker is polite and clean while they work. Gas safety checks are usually done by david once a year. Hes great. An absolute asset to S&B. The office staff are always happy and eager to help. Thank you so much to all the staff at S&B. Merry Christmas 🤶 🎄

The gas engineer was fantastic and done an amazing job. Very professional and very helpful and polite. He took his time to listen what the problem was and fix the job . He also left no mess and cleaned up after he had finished. I recommend him to all

Very happy with this service. Friendly and efficient. Really impressed I got a call to say the operative was sick and could I change the appointment, this doesn't happen often with many other contractors. Gave me a chance to change my day.