Myriad Heat and Power Products Ltd

My experience has not been good. Three visits with the same problem in last few months. Most recent arrived, reconnected a pipe I had removed to clear a blockage switched it back on and said fixed- unable to do any more. Stopped working 2 hours later. A genuine ETA partner fixed it in 2 hours and couldn’t believe the program settings. I’ll not be using again. They were pleasant enough but know little About ETA boilers and are very expensive for the unreliable quality of their work.

My 150kW biomass boiler was originally supplied and installed by Myriad, 8 years ago. It has been regularly serviced and maintained by them over this period. The service package has been customised to suit my own requirements, which is very helpful. In addition to the regular engineer service visits, I can receive excellent helpline support to assist me with my day to day boiler management. The services I have received have been reliable and quickly made available by expert heating engineers

speedily responded to a breakdown in the boiler and solved the problem. Spare parts were ordered and arrived on site within 24 hours. good level of expertise from their engineers. they are not cheap but when the service is so good, it justifies the cost.

Could do better. We have two systems and a 3 year sevice contract. Original sevice date was post-poned, later date required a part so waited 6 weeks for that, when the part came to be fitted, more parts were actually needed so now we are waiting again for those parts. We have no back-up system on that site so = no heating.

Reliable and punctual. Much better attitude this time around. The engineer was more engaged. Been using Myriad for a few years now and they are a reliable partner. Not cheap, but so far worth the money.