James Frew Ltd

Installed a shower, 3 days after booking the original appointment, left with it “working” but it wasn’t working because there’s this massive kink in the pipe. 2 more plumbers returned on different days to try and find the problem. First one did nothing, lay the shower hose in the bath- “that will slow it, someone else will come out” second one found this but said I’m only here to investigate not to fix it. One week. No shower. Can’t bath because the shower leaks. And no sign of the work actuall

We had the James Frew Silver package Gasure for over 15 years in 2 different properties. Now, I wouldn't get them to run a bath or even change the plug in the bath. Check TRUSTPILOT reviews. We had an Intermittent fault in our boiler cutting out once a day and reported the fault. Over the course of 2 weeks we had 7 visits from 6 different engineers and after visit 2 on day 3 we ended up with a broken boiler due to a new fault caused by the engineer. Subsequently we ended up with no heating for 1

It was easy to arrange a slot to come and service my boiler. A timely reminder was sent in advance. They arrived within the time window they said they would. They were polite and efficient. They got on with doing the servicing and checking of radiators. Once they were gone, it was as if they had never been...and I mean that in a good way. They tidied up after themselves. I would definitely use James Frew again.

I recently signed up for the GasSure Gold Package with James Frew Ltd, and I’ve been extremely impressed with their service from start to finish. Within just a few days of joining, they arranged for an engineer to come out and assess my heating system. The engineer was efficient, respectful, and very polite throughout the visit. Everything was checked thoroughly, and the whole experience was smooth and stress free. It’s reassuring to know my heating system is in such capable hands. Highly recomm

I can only give James Frew Ltd five stars. It’s what they deserve I called at 9AM with a leaking boiler and other concerns. I realised i had cancelled my contract in error they still came out at 1.45 the same day. I was so grateful it needed a washer type valve which the engineer had in his van. Everything was done with care and attention.They are a very professional team with long experienced engineers. I now have renewed my contract and would not hesitated to recommend them.