Good Energy Solar (South West) Ltd

I am very keen to support green energy companies but I have just realised that they are still charging me vast amounts of money per month despite me being in credit by well over £1000! I do think it is important that as well as being green a company should apply their ethical standards to their customers too and consider reducing as well as increasing payments. I urge customers to check their accounts with Good Energy.

Terrible company - avoid Incompetent Poor customer service I switched to Good Energy because I agreed with the way in which the company produces the energy it supplies. However, having been with the company for a few years, I would not recommend it to anyone. When I switched to Good Energy, I agreed a monthly direct debit for around the same amount I was paying with my previous supplier. As far as I was aware, my bills were accurate and being collected correctly. However, after around a year,

Too bad you can’t give no stars. I had a business account with GE for at least 15 years. I have never dealt with such an incompetent billing department in over 35 years of trading. The customer service department is appalling too. Use Ecotricity instead, who are actually greener, cheaper and competent.

I've been with the company for 3 years and have found their prices to be fairly comparable to fossil fuel companies. In the climate crisis, one of the biggest changes an individual can make is to switch to renewable energy in the home and Good Energy have always made this really easy for me. I've called with queries a couple of times and never have to wait to speak to an informative and professional person. They've always called me back when they said they would and made any refunds for over pa

I’m sad to write this review as I’ve been with Good Energy for many years and have three different energy accounts with them. They used to have a high customer rating but I see Which? now says "Since being included in the survey in 2016, the firm has dropped from second place, to 10th and finally to 19th last year." I’ve been trying to transfer another supply to GE and it’s currently six weeks late with no-one able to properly explain to me what is happening or when it will be resolved (the old