Fuse Installations Limited

I changed to Fuse Energy from Octopus and honestly cannot be more satisfied with the service. Shortly after changing over, my smart gas meter packed up. The chat function on the app is easy to use and I was very quickly in contact with a member of customer service - a proper conversation with a real person as opposed to AI. They quickly made an appointment for an engineer to visit and both my gas and electricity meters have been changed. Both working fine now. My communication today with Sara, i

Always make sure to immediately confirm initial readings and take photos of meters. Fuse made up my initial reading (even though was showing photo of correct reading on app) and sent it to previous supplier, therefore affecting my refund. They then sent another incorrect one. It has taken about 3 weeks, many emails and several chat and phone conversations to sort this out. Hopeless.

If I could give zero Stars I would, from the start they said they would connect to my smart meter once I switch to them. This did not happen. I signed up to a fixed rate however they put me on a variable rate, 2 weeks later they still hadn't started the problem even though meter readings had been taken, I decided to leave. They did waver the exit fee as it was their fault, I paid up to date then I received a bill 5 weeks later. Even though I was up to date I paid this bill, Just to get rid of th

They’re ok. I’ve renewed my membership and since December 2025 I’m on Single Rate Fixed (13m) v5. I live in a small cottage alone and it sits empty most of the week as I work in London. I average £45 a month in electricity usage. They ask for meter readings on the first day of each month but I have got into the habit of sending regular readings over each month to ensure accuracy in usage and what I owe each month.

Ephraim put himself out 100% to ensure i was satisfied with the tariff I needed. All communication with Fuse Energy has been brilliant... better than companies i have dealt with that offer phone support. Response time to emails is quick and saves endless hours on the phone selecting departments then endless waiting to speak to someone!... glad I chose Fuse!!