E.Reina Limited T/A Reina Group

I have phoned this organisation today on Christmas week, to get a faulty heat pump fixed. Reina installed it in a new build which we took possession of in April 2023. The MD is refusing to send a service member out. His excuse is our builder has not paid Reina therefore he will not honour the installation work. This is NOT my issue this is an issue between Reina and the building company! I will NOT be used as a stick between two wee minded men. I will however be pursuing my rights as a consumer.

Homeowners should be aware that this company will refuse to attend your property once their 2 year warranty finishes. You will be left with no option but to pay other engineers to fix a system they are not familiar with. Avoid at all cost as eventually your system will fail and need maintenance. Edit: After leaving this review, the director of the company contacted me, asking me to call him to resolve the issue. I tried calling him, but to my surprise, he didn’t reply. I then explained to him v

Have received a fantastic after-sales service from Martin, Callum and the team at Reina, for the air source heat pump they installed. Have always been very responsive when we've had questions and we are very happy with the heat pump for our home heating

We could not be happier with the service received to date on one of our larger residential construction sites based in Kent. Not only have the Reina team been responsive and proactive, they have provided a highly professional service. We look forward to working together with them in the future. Red Key Concepts LTD June 2020

Paid them for service contract for multiple years, then when the heat pump failed, they have been unable to fix and are unwilling to fix wiring issues because they did not install the original unit. If they could not help me in a time of need, they should have been clearer up front instead of just taking my money year after year. Now stuck without functioning radiators as it's getting colder.